WORDPRESS · Documented customer cases

WordPress recovery: practice in NRW

A practice in NRW had its WordPress website restored. The case records the cause, status and documented intervention times.

June 19, 2026 · Published original case

Initial situation and request

Wartungshelden Repair requested: 18.6.2026 18:43

Fortunately, the customer already had a Wartungshelden maintenance contract, allowing us to restore the website at short notice.

Findings and causes

Causes:
Plugins had changed owners and were subsequently installed as updates through the WordPress repository with undetected malicious code.

Outcome and completion

Repair status: Online

Wartungshelden Repair completed: 19.6.2026 20:42

Published original case: wartungshelden.de ↗
Content checked on 11.11.2026

WORDPRESS · Repair / Emergency

Request support

Services and inspection intervals depend on the selected package. Repairs and additional work are agreed separately. No protection can exclude every attack; restorability and duration depend on the specific incident and available backups.

Request support ↗repair@wartungshelden.de 0209 98898746

Contact and booking in German. The original German legal texts apply.

Documented customer cases

Documented customer cases →

Documented customer cases · 02

WordPress malware: Munich dental practice

No administrator access and suspicious files at a Munich dental practice: documented malware findings, cause and repair status.

Read case study →

Documented customer cases · 03

WordPress malware: Hamburg agency case

Malicious code in a Hamburg agency’s backend: the published case documents the cause, repair status and processing times.