This page explains how we process personal data when you use our website and services.
1. Controller
Wartungshelden
Reiner Schmeinck
Waltraudstraße 19
45888 Gelsenkirchen
Germany
Email: info@wartungshelden.de
Telephone: 0209 98898746
2. General information on data processing
We process personal data only insofar as necessary to provide a functioning website, handle enquiries, initiate and perform contracts, process payments and fulfil legal obligations.
The legal bases for processing include in particular:
- Art. 6(1)(a) GDPR – consent
- Art. 6(1)(b) GDPR – contract and pre-contractual measures
- Art. 6(1)(c) GDPR – legal obligation
- Art. 6(1)(f) GDPR – legitimate interest
3. Hosting and server log files
When you access our website, the hosting provider automatically collects data in server log files. These include in particular:
- IP address
- Date and time of access
- Pages or files accessed
- Referrer URL
- Browser type and version
- Operating system
- Hostname of the accessing computer
Processing serves to ensure the website’s technical operation, stability and security.
Hosting provider:
ALL-INKL.COM – Neue Medien Münnich
Hauptstraße 68
02742 Friedersdorf
4. Contacting us
If you contact us by email, contact form or other means, we process the data you provide to handle your enquiry.
These may include in particular:
- Name
- Email address
- Telephone number
- Website URL
- Content of your message
- Other information provided voluntarily
Processing serves to handle your enquiry and, where applicable, take pre-contractual measures.
5. Initiating and performing contracts
When you enquire about or conclude a maintenance contract with us, we process personal data to initiate, perform and administer the contractual relationship.
These may include in particular the following data:
- Name
- Address
- Email address
- Telephone number
- Billing data
- Company data
- Domain and website data
- Contract data
- Communication data
- Technical access credentials insofar as necessary to carry out maintenance
6. Use of technical maintenance, security and backup plugins
As part of our maintenance services, we may need to install and operate technical plugins, tools or extensions for backup, security, monitoring, update management or restoration on websites we maintain.
Depending on the technical configuration, the following data in particular may be processed:
- IP addresses
- Technical log data
- Times of access and maintenance operations
- Status and system data
- Security events
- Administration and maintenance information
Processing serves to perform the maintenance contract, ensure technical stability, detect attacks, back up data and restore it.
7. Payment processing and subscription management through Stripe
We use Stripe for payment processing and, where applicable, management of ongoing maintenance subscriptions.
Personal data may be transmitted to and processed by Stripe as part of payment processing or subscription management. These may include in particular:
- Name
- Email address
- Billing address
- Payment data
- Transaction data
- Subscription data
- IP address
- Device and usage data
- Where applicable, fraud prevention data
Processing serves to perform the contract and process payments.
Further information about data processing by Stripe is available in Stripe’s privacy information.
8. Cookies and similar technologies
Our website may use cookies and similar technologies.
Cookies or comparable technologies that are not technically necessary are used only on the basis of your consent.
Where only technically necessary cookies are used, processing is based on our legitimate interest in a functioning website.
9. Analytics and tracking tools
If we use analytics, tracking or marketing tools, we provide separate information about them in this privacy policy.
Where required, processing takes place only on the basis of your consent.
10. Recipients of personal data
Personal data is disclosed only insofar as necessary to fulfil contracts, process payments, provide the website or comply with legal obligations.
Recipients may include in particular:
- Hosting service providers
- Payment service providers such as Stripe
- IT and support service providers
- Plugin or software providers
- Tax advisers and accounting services
- Authorities, where legally required
Where external service providers process personal data on our behalf, data processing agreements are concluded where required.
11. Retention period
We store personal data only for as long as necessary for the respective purposes or as required by statutory retention obligations.
Contract, invoice and billing data is stored in accordance with statutory retention obligations.
Once the relevant purpose no longer applies and no statutory retention obligations remain, the data concerned is deleted.
12. Transfers of data to third countries
When using individual service providers, in particular Stripe, personal data may be processed in countries outside the European Union or European Economic Area.
Where data is transferred to third countries, we ensure that appropriate safeguards are in place in accordance with the GDPR.
13. Your rights
Subject to statutory requirements, you have in particular the following rights:
- Access
- Rectification
- Erasure
- Restriction of processing
- Data portability
- Objection
- Withdrawal of consent given
- Lodging a complaint with a data protection supervisory authority
14. Right to object
Where we process personal data on the basis of a legitimate interest, you have the right to object to processing on grounds relating to your particular situation.
15. Data security
We take technical and organisational measures to protect your data against loss, manipulation, unauthorised access or other unlawful processing.
16. Changes to this privacy policy
We reserve the right to amend this privacy policy where changes in legal, technical or organisational circumstances make this necessary.
The version available on the website at the time of your visit applies.