WordPress repair and emergency support: a clear next step

Record the affected URL, exact message, first observed time with timezone and latest change. Compare home page, another page and login. Keep a record of previous tests; one failed request does not prove the entire website is down. Stop making changes when the cause remains unclear, rollback is unreliable or business-critical functions are affected. Malware indicators require a security investigation. Full logs, recovery links, passwords and keys do not belong in public forums or unencrypted emails.

Your chosen plan defines services and intervals. Additional fault investigations, malware removal, individual optimisation, new functionality and content changes are not automatically part of maintenance. Hosting and server administration are included only if expressly agreed. Chargeable additional work is discussed in advance. All prices exclude statutory VAT. Repair, malware removal, restoration and individual optimisation are not automatically covered by maintenance. Licences and server work need separate agreement unless expressly included in the engagement.